Privacy Policy

Last updated: June 10, 2026

This Privacy Policy explains how Mirage Vacations ("we," "us," or "our") collects, uses, and shares information when you visit our website, submit a form, or otherwise interact with our services.

By using this site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

When you submit a form, request a free audit, or contact us, we may collect:

• Name
• Email address
• Phone number
• Property information (such as address, number of units, estimated revenue, etc.)
• Any other information you choose to provide in open text fields

Information collected automatically

When you visit our site, we automatically collect certain technical information, such as:

• IP address
• Device type and browser type
• Pages visited and time spent on our site
• Referring/exit pages
• General location (city/region, based on IP)

This information is collected using cookies, pixels, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide your free audit or consultation
• Evaluate your property for potential vacation rental management services
• Communicate with you by email, phone, or text about your inquiry or our services
• Improve our website, marketing, and customer experience
• Run analytics to understand how visitors use our site
• Show you relevant ads and remarketing campaigns on platforms such as Facebook and Instagram
• Comply with legal obligations and enforce our terms

3. Cookies, Pixels, and Tracking Technologies

We use cookies and similar technologies to:

• Make the website function properly
• Remember your preferences
• Analyze site traffic and performance
• Measure the effectiveness of our marketing and advertising campaigns

Meta (Facebook) Pixel and Automatic Advanced Matching

We use the Meta Pixel on this site. The Pixel allows us to:

• Measure conversions from our ads
• Build remarketing audiences
• Improve the relevance of the ads you see

With automatic advanced matching, the Pixel may use information you provide on our site (such as email address or phone number) in a hashed (scrambled) format to help match you to your Facebook or Instagram account. This helps us attribute conversions more accurately and reach people who are more likely to be interested in our services.

Meta's use of this data is governed by its own policies and terms.

If you do not want Meta to use your data for ads, you can adjust your ad preferences in your Facebook account settings.

4. How We Share Your Information

We do not sell your personal information.

SMS/Text Messaging Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your other information with:

• Service providers who help us operate our website, manage leads, run analytics, or deliver emails and SMS (for example, CRM and marketing platforms).
• Advertising partners such as Meta and Google, to show you relevant ads and measure performance. In some cases this may involve sharing hashed identifiers like your email address.
• Business partners or contractors who are directly involved in evaluating or managing your property, where needed to provide our services.
• Authorities or third parties if required by law, legal process, or to protect our rights, property, or safety.

All service providers are expected to use your information only for the services they provide to us and not for their own independent purposes.

5. Data Retention

We retain your information for as long as necessary to:

• Respond to your inquiries and evaluate your property
• Maintain records of our communications and services
• Comply with legal, tax, or accounting obligations

If you no longer want us to keep your information, you can request deletion as described in the "Your Choices and Rights" section below, subject to any legal requirements.

6. Your Choices and Rights

Depending on where you live, you may have certain rights over your personal information. In general, you can:

• Opt out of marketing emails: Click the "unsubscribe" link in any email we send, or contact us directly.
• Opt out of calls or texts: Tell us during any call, or reply "STOP" to any text message where applicable.
• Manage cookies and tracking: Use your browser settings to block or delete cookies. Adjust ad settings in platforms like Facebook and Google.

If you would like to access, update, or delete the personal information we have about you, you can contact us using the details in the "Contact Us" section. We will respond within a reasonable time and in accordance with applicable law.

7. Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. At this time, we do not respond to DNT signals because there is no consistent industry standard for how to handle them.

8. Children's Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from anyone under 13, in accordance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, contact us and we will delete it.

Our SMS messaging program is available only to individuals 18 years of age or older. By opting into our SMS services, you represent that you are at least 18 years of age.

9. Security

We use reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, use, or disclosure. Form submissions on our site are transmitted using SSL (Secure Socket Layer) encryption. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Third-Party Links

Our site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the site after any changes means you accept the updated policy.

12. SMS Messaging Program

When you provide your mobile phone number and provide consent on our forms, you may receive SMS text messages from Mirage Vacations. These may include:

• Appointment confirmations and reminders
• Responses to service inquiries
• Seasonal specials and promotional offers (only if you separately consent to marketing messages)

Message frequency varies based on your interactions with our service. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. To get help, reply HELP or contact us at the information below.

As stated in Section 4 above, no mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at: